



Who we are
Certified Listeners Society is a federal not-for-profit organization built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, 7 days a week, 365 days a year.
We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives.
Our Volunteers
All of our Certified Listeners are volunteers and have been trained and meet our Core Competencies and abide by our Code of Ethics. To learn more about how to become a Certified Listener Volunteer, click here.
To find out more about who makes our organization function 7 days a week, 365 days a year, you can visit Our Team’s page HERE
Our Impact Report
To find out more about our social impact, you can review our Impact Report 2021 below.

Mission
To provide emotional support to the masses, whenever they need it, one text message at a time.
We do not wait for individuals to come to us but rather go out of our way to find people online who need emotional support.
Vision
To bridge the gap between early intervention and mental health support.
By providing early intervention, we assist in the development of self-awareness in order to educate the masses to seek professional therapeutic services as a lifestyle choice to develop a healthy emotional well-being early on.
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This is what our volunteers have to say about our training programs
Review By
Shivangini Solanki
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Anmol Kapoor
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.6/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Myah Izzard
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.8/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Emilie Louis
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
Great experience!
Review By
Alyssa Oke
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Jen Rollin
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.8/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Haylee Lough
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.6/5
Review Score
4.1/5
Overall Score
Summary … read summary
Was a really informative training session, made me feel well prepared.
Review By
Joshua Chan
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Jasrah .
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Jude Tayfour
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.9/5
Review Score
4.1/5
Overall Score
Summary … read summary
The Training was long but It made me feel more prepared. Whenever I requested help via email, I got a prompt response !
Review By
Andrew Venable
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.1/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Samantha Starr
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.6/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Tashauna Lewis
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
Training was exceptional, I feel prepared to provide emotional support to those in need & to navigate the chat platform!
Review By
Wing Yee Kristy Lam
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Magdalene Zabek
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.9/5
Review Score
4.1/5
Overall Score
Summary … read summary
Very clear instructions, great instructor
Review By
Jaehyeong Yang
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.6/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Reina Arnold
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Ksenya Tereshchenko
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Pratiba Taggar
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.6/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Aly Fawzy
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.1/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Hamdi Araye
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Mandy Joy
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
3.9/5
Review Score
4.1/5
Overall Score
Summary … read summary
I enjoyed the straight forward website.
Review By
Vicki C.
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.4/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Jia Harisinghani
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.9/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Christine Bonk
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
Training was great! Really easy to follow. As well our trainer in the practical session was really helpful 🙂
Review By
Sofya Zhurba
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.8/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Jignal Patel
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4/5
Review Score
4.1/5
Overall Score
Summary … read summary
Hey! The practical chatroom training was really helpful. One thing I would suggest – when I initially signed up for an earlier date, I missed the training because I didn’t realize it was 11:00 EST. This wasn’t stated on the appointment calendar, or in the automated email. I only found out in the email that I got on the day of the training and after I had missed the session. It would really benefit volunteers across Canada in different timezones. Other than that, no complaints!
Review By
Deepinder Pawar
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.6/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Maryam Syed
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
This was a great training program!
Review By
James Brown
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.9/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Sidra Sayed
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Bradley Levitt
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
3.6/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Charlotte Tenszen
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
4.6/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Hillary Gor
Total Reviews
1,729
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
The training was very much helpful. It made me understand how the organization works and also the chat platform.