Core Competencies & Requirements to become a Volunteer Certified Listener (Training : 12 hours)

Active Listening and Emotional Support ( Training: 3 Hours)

  • Being a Certified Listener
  • Active Listening
  • Basics of Mental Health
  • Self Esteem
  • Healthy Relationship
  • Providing Support to the Grieving

Crisis Intervention and Suicide Prevention Theory (Training: 2 Hours)

We are not a Crisis Service; we provide an overview of crisis intervention theory in order for our volunteers to identify crisis and not to provide intervention. If our volunteers identify a person at risk, they are to direct them to emergency services.

  • Theories and Principles of Crisis Management
  • Basics of Suicidology

Certified Listeners dos and don’ts (Training: 2 hours)

  • How not to Give Advice
  • Setting Limits and Boundaries
  • Preventing Burnout
  • 6 Tips for Reading Emotions in Text Messages

Self Awareness and Cultural Fit (Training: 2 Hour)

  • Mental Health Self Assessment
  • Empathy Self Assessment
  • Code of Ethics
  • Written English Proficiency Test

How-to: Use Our Software (Training: 3 Hours)

  • How to Manage the Chat Platform (17 Lessons)
  • How to Manage the Community Platform (6 Lessons)
  • How to Manage your Volunteer Shifts (3 Lessons)
  • Where to get help and find the latest News (1 Lesson)