https://youtu.be/GAA2fcphoXI

Learn How to Become a Better Version of Yourself, Volunteer From Home, and Help Others!

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Emily Moran

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4.8/5
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Rubina Mangat

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4.1/5
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Ana Isabel Vincent

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Sandy Soontit

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shihan skinner

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4.6/5
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Roya Aghbali

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Sarah McClay Coote

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Joanne Chang

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Vanessa Wright

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4.9/5
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Tabassum Chowdhury

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4.9/5
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Sobia Mahmood

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Hebba Bukhari

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Unknown

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Edmar Joseph Abara

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Ange Meng

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Mofiyinfoluwa Saka

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Sinthujah Sashyanthan

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Komal Bhosle

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Yasamin Toutounchian

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SIMA HOSSEINZADEH

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4.8/5
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Shazia Naveed

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1,795

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4.1/5
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Madaleine Banks

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4.1/5
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4.1/5
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Roselyn Harris

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1,795

Effectiveness

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5/5
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4.1/5
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Margaret Duckworth

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5/5
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4.1/5
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Bonita Gahunia

Total Reviews
1,795

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3.9/5
Review Score

4.1/5
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Review By
Alisha Justin Andrew

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

 

What would you be doing?

You will be an online chat responder providing emotional support on our online chat platform.

  • Providing immediate and confidential support (chat, etc.) using agency procedures and policies
  • Providing information and referrals when appropriate
  • Understanding what to do if you are concerned about a person’s safety
  • Work with callers/chatters, volunteers, and staff in a respectful and professional manner
  • Letting callers know you’re listening and someone cares
  • Letting the person know there is someone here to provide individual support

What would you not be doing?

  • Certified Listeners are not therapists or hold themselves out to be
  • Telling people what to do or how they should live their lives
  • You are not providing crisis intervention
  • You are not a providing addiction counselling

 

What qualities are we looking for?

  • Keyboarding skills
  • Excellent communication skills
  • Ability to build a relationship and convey empathy and emotion through an online platform
  • Capacity to remain calm and effective in challenging situations
  • Non-judgmental and accepting of diverse values and beliefs
  • Reliability and punctuality
  • Ability to work independently
  • Good self-awareness and common sense
  • Emotional resilience, stability and maturity
  • Proficiency in the English language – both written and spoken
  • Open to feedback and continuous development
  • Access to a computer with reliable internet connectivity
  • Access to a private space at home for the duration of your volunteering shift
  • Adherence to Certified Listeners Society policies, procedures and online chat guidelines
  • Ability to support Certified Listeners Society’s philosophy of empowering individuals

Our responsibility to you

We at the Certified Listeners Society provide training, protocols, policies, support, and supervision to help volunteers fulfill their roles at every stage of the way. You will never be alone. We supervise all chats and activities. We are beside you 24 hours a day seven days a week.

What we ask for you in return

Also, we ask you to work one 4-hour shift per week until you have provided 50 hours of volunteer time after successfully completing training. There is flexibility in scheduling, and you will be able to choose weekly shifts that best suit you from four designated times:

  • 8am to 12pm
  • 12pm to 4pm
  • 4pm to 8pm
  • 8pm to 12am

If you are not trained by a crisis and/or distress call centre, you can still become a certified listener volunteer. To find out how, please go HERE.

What will be expected of you

  • You are at least 18 years old.
  • 2 pieces of photo ID. ( Your OHIP is not acceptable as a Photo ID ).
  • 2 volunteer, work, or school-related references. You can download the reference form HERE.
  • 1 Non-Disclosure Agreement. You can download the agreement HERE
  • 1 Police Record Check. You can find out more and download the Police Record Check Letter HERE.
  • You have been trained by a recognized crisis and/or distress call centre.
    • PLEASE NOTE: If you do not have this training, you can still become a certified listener volunteer. To find out how, please go HERE.
  • Successful completion of all comprehensive Core Competencies training programs, quizzes and screening process.
  • Reliability in fulfilling weekly shift commitments.
  • Comply with Certified Listeners Society policies and procedures and our Code of Ethics.
  • Maintain a confidential workplace as well as confidentiality about your work.
  • Sign and comply with our Volunteer Non-Disclosure Agreement
  • Participation in ongoing training and work-related development opportunities.

What is in it for you

  • Receive training and insights into your own self that will stay with you for your lifetime. This training will change your life and the lives of the people around you. You will also develop and enhance your communication skills valuable in everyday personal and professional life.
  • Helping people in need in your very own community is tremendously rewarding. Online emotional support is a unique opportunity to help others and help them when they need you.

Other benefits include

  • Make tangible differences in others’ lives and feel connected to the community.
  • Gain experience and confidence in supporting others
  • Develop your communication and social skills and gain perspectives, or self-awareness
  • Be a part of a supportive team
  • Feeling good about yourself
  • Training in emotional support
  • Enhanced self-growth
  • Staying informed on current social issues
  • Volunteering experience in an organization where diversity is welcomed and encouraged
  • Experience toward a career in social work, psychology, community outreach, etc.
  • Upon finishing the Certified Listeners e-training course, you will obtain a Certificate of Completion in recognition of your new interpersonal skills.
  • Confirmation of Volunteer Work upon fulfillment of your 50 Hours of volunteering commitment to our clients.

NOTE: As part of our commitment to volunteers, reference letters and confirmations of volunteering experience are provided upon request to individuals who have fulfilled the specified requirements previously stated. Certified Listeners Society can only attest to a volunteer’s skills, experience, and personal qualities. Reference letters and confirmation will state that Certified Listeners Society volunteers are engaged in emotional support, not any type of psychotherapy during the course of their volunteer work.

 

For your consideration

Due to the nature of the work and the various stressful situations that our clients will require support with, this position may not be a good fit for everyone, especially during this time. Timing is everything; if you are experiencing or have experienced, in the past, your own personal trauma or emotional difficulties, it is crucial to address potential triggers before considering this opportunity.

DIVERSITY: Certified Listeners Society embraces diversity and values the lived experience of those who may have been discriminated against based on race, creed, color, nationality, political or religious affiliation, gender, sexual orientation, age, marital status, family relationship, or disability.

 

Learn more about our Application Process and FAQ

Review By
Ebrar Incedayi

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Kurtis Kraupa

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.5/5
Review Score

4.1/5
Overall Score

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Review By
Sarah Babaei

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4/5
Review Score

4.1/5
Overall Score

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Review By
Kelsey Collins

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

3.9/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Maya Lucas

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.3/5
Review Score

4.1/5
Overall Score

Summary ... read summary

Review By
Juliana Lu

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Kaela Duncan

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.6/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Victoria Stevenson

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... read summary

Review By
Joelle Chaaya

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Unknown

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.9/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Meg Walker

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

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Review By
Sarah Ashimwe

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

3.8/5
Review Score

4.1/5
Overall Score

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Review By
Danielle Dekel

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.8/5
Review Score

4.1/5
Overall Score

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Harneet Sambhi

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.8/5
Review Score

4.1/5
Overall Score

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Review By
Ecaterina Litvin

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

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Review By
Nilam Shah

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

3.6/5
Review Score

4.1/5
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Muhammed Ali Munshi

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

3.6/5
Review Score

4.1/5
Overall Score

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Terrianne Thomson

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.6/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Alexia Kyana Gavriel

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

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5/5
Review Score

4.1/5
Overall Score

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George Garcia

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

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5/5
Review Score

4.1/5
Overall Score

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Ramanpreet Kaur

Total Reviews
1,795

Effectiveness

Comprehension

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5/5
Review Score

4.1/5
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Andrea Bedecs

Total Reviews
1,795

Effectiveness

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5/5
Review Score

4.1/5
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Scott Rushton

Total Reviews
1,795

Effectiveness

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4.6/5
Review Score

4.1/5
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Ingrid Dusper

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Effectiveness

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5/5
Review Score

4.1/5
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Shahwar Nasir

Total Reviews
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Effectiveness

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5/5
Review Score

4.1/5
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Bobby Mao

Total Reviews
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Effectiveness

Comprehension

Attractiveness

Engagements

4.3/5
Review Score

4.1/5
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Review By
Julia Lahmann

Total Reviews
1,795

Effectiveness

Comprehension

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5/5
Review Score

4.1/5
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Sahar Sadeghi

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1,795

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Comprehension

Attractiveness

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5/5
Review Score

4.1/5
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Review By
Shevon Wells

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

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Review By
Rajbeer Kaur

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

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Review By
Agha Hasan

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... read summary

Review By
Joshua Ng

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Abigail (Mariah) Boden

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

2.3/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Rubina Mangat

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.4/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

 

Become a Certified Listener

Do you want to give back to your community in a meaningful and enriching way? Here is your opportunity! Volunteers are a vital part of Certified Listeners Society; every year, our volunteers will contribute more than 150,000 hours to our 24-hour online emotional support chats, providing help and immediate access to people who need emotional support.

Under the supervision of professional staff, all volunteers are carefully screened before selection and fully trained before taking emotional support chats. Throughout their volunteering experience, volunteers receive ongoing professional support and in-service education sessions. Experienced volunteers gain many life and communication skills that translate into other aspects of their daily lives.

What would you be doing?

You will be an online chat responder providing emotional support on our online chat platform.

  • Providing immediate and confidential support (chat, etc.) using agency procedures and policies
  • Providing information and referrals when appropriate
  • Understanding what to do if you are concerned about a person’s safety
  • Work with callers/chatters, volunteers, and staff in a respectful and professional manner
  • Letting callers know you’re listening and someone cares
  • Letting the person know there is someone here to provide individual support

What would you not be doing?

  • Certified Listeners are not therapists or hold themselves out to be
  • Telling people what to do or how they should live their lives
  • You are not providing crisis intervention
  • You are not a providing addiction counselling

 

What qualities are we looking for?

  • Keyboarding skills
  • Excellent communication skills
  • Ability to build a relationship and convey empathy and emotion through an online platform
  • Capacity to remain calm and effective in challenging situations
  • Non-judgmental and accepting of diverse values and beliefs
  • Reliability and punctuality
  • Ability to work independently
  • Good self-awareness and common sense
  • Emotional resilience, stability and maturity
  • Proficiency in the English language – both written and spoken
  • Open to feedback and continuous development
  • Access to a computer with reliable internet connectivity
  • Access to a private space at home for the duration of your volunteering shift
  • Adherence to Certified Listeners Society policies, procedures and online chat guidelines
  • Ability to support Certified Listeners Society’s philosophy of empowering individuals

Our responsibility to you

We at the Certified Listeners Society provide training, protocols, policies, support, and supervision to help volunteers fulfill their roles at every stage of the way. You will never be alone. We supervise all chats and activities. We are beside you 24 hours a day seven days a week.

What we ask for you in return

Also, we ask you to work one 4-hour shift per week until you have provided 50 hours of volunteer time after successfully completing training. There is flexibility in scheduling, and you will be able to choose weekly shifts that best suit you from four designated times:

  • 8am to 12pm
  • 12pm to 4pm
  • 4pm to 8pm
  • 8pm to 12am

If you are not trained by a crisis and/or distress call centre, you can still become a certified listener volunteer. To find out how, please go HERE.

What will be expected of you

  • You are at least 18 years old.
  • 2 pieces of photo ID. ( Your OHIP is not acceptable as a Photo ID ).
  • 2 volunteer, work, or school-related references. You can download the reference form HERE.
  • 1 Non-Disclosure Agreement. You can download the agreement HERE
  • 1 Police Record Check. You can find out more and download the Police Record Check Letter HERE.
  • You have been trained by a recognized crisis and/or distress call centre.
    • PLEASE NOTE: If you do not have this training, you can still become a certified listener volunteer. To find out how, please go HERE.
  • Successful completion of all comprehensive Core Competencies training programs, quizzes and screening process.
  • Reliability in fulfilling weekly shift commitments.
  • Comply with Certified Listeners Society policies and procedures and our Code of Ethics.
  • Maintain a confidential workplace as well as confidentiality about your work.
  • Sign and comply with our Volunteer Non-Disclosure Agreement
  • Participation in ongoing training and work-related development opportunities.

What is in it for you

  • Receive training and insights into your own self that will stay with you for your lifetime. This training will change your life and the lives of the people around you. You will also develop and enhance your communication skills valuable in everyday personal and professional life.
  • Helping people in need in your very own community is tremendously rewarding. Online emotional support is a unique opportunity to help others and help them when they need you.

Other benefits include

  • Make tangible differences in others’ lives and feel connected to the community.
  • Gain experience and confidence in supporting others
  • Develop your communication and social skills and gain perspectives, or self-awareness
  • Be a part of a supportive team
  • Feeling good about yourself
  • Training in emotional support
  • Enhanced self-growth
  • Staying informed on current social issues
  • Volunteering experience in an organization where diversity is welcomed and encouraged
  • Experience toward a career in social work, psychology, community outreach, etc.
  • Upon finishing the Certified Listeners e-training course, you will obtain a Certificate of Completion in recognition of your new interpersonal skills.
  • Confirmation of Volunteer Work upon fulfillment of your 50 Hours of volunteering commitment to our clients.

NOTE: As part of our commitment to volunteers, reference letters and confirmations of volunteering experience are provided upon request to individuals who have fulfilled the specified requirements previously stated. Certified Listeners Society can only attest to a volunteer’s skills, experience, and personal qualities. Reference letters and confirmation will state that Certified Listeners Society volunteers are engaged in emotional support, not any type of psychotherapy during the course of their volunteer work.

 

For your consideration

Due to the nature of the work and the various stressful situations that our clients will require support with, this position may not be a good fit for everyone, especially during this time. Timing is everything; if you are experiencing or have experienced, in the past, your own personal trauma or emotional difficulties, it is crucial to address potential triggers before considering this opportunity.

DIVERSITY: Certified Listeners Society embraces diversity and values the lived experience of those who may have been discriminated against based on race, creed, color, nationality, political or religious affiliation, gender, sexual orientation, age, marital status, family relationship, or disability.

 

Learn more about our Application Process and FAQ

Review By
Emily Costello

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Francesca Samen

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Liam Sorrenti

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.6/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Christian Nario

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.5/5
Review Score

4.1/5
Overall Score

Summary ... read summary

Review By
Lynsey Cotter

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... read summary

Review By
Bhawani Persaud

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Elizabeth Barr

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

3.8/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Maziar Falahat

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

2.8/5
Review Score

4.1/5
Overall Score

Summary ... read summary

Review By
Alexander Ibrahim

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Taylor Chan

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Chanell Hosang

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Sabrina Balkaran

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Avital Boshi

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... read summary

Review By
Ecaterina Litvin

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Swathy Sivasundar

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

3.6/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Eden Daniel

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.4/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Giovanna Portaro

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Zahra Yousaf

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.9/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Earl Tagapolot

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Izza Javed

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

3.4/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Victoria Raymer

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

3.8/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Gabrielle Auclair

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Kryzel A.

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

3.1/5
Review Score

4.1/5
Overall Score

Summary ... read summary

Review By
Arshvir Kaler

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.8/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Rebecca Hsu

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

3.4/5
Review Score

4.1/5
Overall Score

Summary ... read summary

Review By
Joshua Daniel

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... read summary

Review By
Omotayo Daniyan

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.9/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Shiv Pua

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.9/5
Review Score

4.1/5
Overall Score

Summary ... read summary

Review By
Janna Estrada

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

3.5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Tessa Hinkel

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

4.4/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Rachael Tontodonati

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Haleh Hashemi

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited

Review By
Daniel Jacobsen

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... read summary

Review By
Enas Khayyo

Total Reviews
1,795

Effectiveness

Comprehension

Attractiveness

Engagements

5/5
Review Score

4.1/5
Overall Score

Summary ... no summary submited