Welcome to Certified Listeners Society
We’re here to listen to you, support you, and guide you in the right direction.
What we do
We are an Emotional Support Chat Centre. Feeling down and need to connect to someone? Our Certified Listeners are here to listen, support you, and guide you in the right direction.Â
Connect for free with the first available Certified Listener. All of our Certified Listeners are volunteers and have been trained and meet our Core Competencies and abide by our Code of Ethics.

Emotional Support
What is an Emotional Support Chat Centre? We compliment the work done by Distress Call Centres and Crisis Call Centres. We cater to people who need emotional support before they are in either distress or crisis.
We believe that by providing early-stage and real-time interventions to the masses, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives.
This is what our volunteers have to say about our training programs.
Review By
Noemi Abraham
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4/5
Review Score
4.1/5
Overall Score
Summary … read summary
I am so excited that I could finally complete the training!! hopefully, I will be able to assist people soon!
Review By
Jane Lee
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Unknown
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
Nice!
Review By
Sumin Lee
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Mitchell Phillips
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.4/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Kevin Wang
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Amanda Martins
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
3.8/5
Review Score
4.1/5
Overall Score
Summary … read summary
I liked very much all the contents during the program but I would like to recommend some changes like, monitor the potential volunteer during his/ her path in the training and include more interactive resources rather than videos on Youtube.
Review By
Molly Carlson
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.8/5
Review Score
4.1/5
Overall Score
Summary … read summary
Phenomenal lessons and effectiveness, I feel extremely prepared to join the certified listeners community.
Review By
Helaman Hernandez
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.8/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Laura Giles
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.5/5
Review Score
4.1/5
Overall Score
Summary … read summary
I thought this training was very informative and useful. I feel more confident fulfilling this volunteer role as I now understand the expectations. I enjoyed the videos and the mental health quizzes as they allowed for interaction and this helped me understand the concepts better. The layout of the training sections made it very easy to follow.
Review By
GABRIELA DRAGOMIR
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
The Certified Listener training is unique in its model to assist individuals in our communities who cannot find help anywhere else. It is an effective tool of emotional support with a high level of discretion and confidentiality which is essential in building trust among members and within the targeted group in need of support. The program has step by step solutions for a very large volunteer human resources community. The pragmatic and engaged environment is perfected during and after chats are completed on an ongoing basis and provides an excellent source of emotional support and crisis intervention genuinely offered by a committed group of well trained individuals.
Review By
Madaleine Banks
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.1/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Joanne Quach
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Emily Berg
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Susan Wang
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Malay Jiwani
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.6/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Arjay Manalac
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.4/5
Review Score
4.1/5
Overall Score
Summary … read summary
I felt like I learned a lot of good and relevant information with this training.
Review By
Julia Marcelli
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.3/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Sumaira Khanzada
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.3/5
Review Score
4.1/5
Overall Score
Summary … read summary
It was great experience and so many things to learn.
Review By
Stefanie Baios
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
3/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
esra gencer
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Olivia Caravaggio
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
Loved the training program!
Review By
Doris Okeke
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.4/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Marissa Duess
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
2.9/5
Review Score
4.1/5
Overall Score
Summary … read summary
I am concerned about the amount of spelling and grammar mistakes present throughout this training program and the CLS website. It is great that your volunteers are required to complete an English proficiency test however, the public image of the organization is impacted by the contents of the website and training. Before beginning this training, I felt the need to research the legitimacy of the organization because of this. I imagine that an individual who is looking for a reliable place to share personal information and receive emotional support would be concerned about this as well. Still, I am excited to be apart of this organization and am looking forward to helping my community!
Review By
AHUA SU
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
5/5
Review Score
4.1/5
Overall Score
Summary … read summary
very detailed and comprehensive training for me. It is not only helpful for my following procedure, but also very useful for my daily life. Thank you
Review By
Amber Toutant
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
3.3/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Charlotte Tenszen
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.6/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Dhiraj Bal
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.3/5
Review Score
4.1/5
Overall Score
Summary … read summary
Great training, very comprehensive overall.
Review By
Mark Dasios
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Ian Grey
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.4/5
Review Score
4.1/5
Overall Score
Summary … no summary submited
Review By
Precious Olagbegi
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.8/5
Review Score
4.1/5
Overall Score
Summary … read summary
The training session was very effective and engaging, but at some point it felt like there was a lot of information to understand at once. However, I believe after more training and practice I would get used to everything. Thank you.
Review By
Olive Wan-choi Lim
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.3/5
Review Score
4.1/5
Overall Score
Summary … read summary
I love the training. It is a comprehension learning experiences and I learn a lot of skills to tackle with different situations which I may be able to apply later!
Review By
Ariel Rampersad
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
4.5/5
Review Score
4.1/5
Overall Score
Summary … read summary
Very good organization and training courses involved in this volunteer organization. I believe this will help make a great impact on others.
Review By
Morgan Mackenzie
Total Reviews
1,795
Effectiveness
Comprehension
Attractiveness
Engagements
3.6/5
Review Score
4.1/5
Overall Score
Summary … read summary
The live training was somewhat repetitive but a good reminder. Letting trainees know the duration of the training would be helpful to allow us to plan accordingly. The role play was a good component, however some feedback on those chats would be appreciated.