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I am so excited that I could finally complete the training!! hopefully, I will be able to assist people soon!

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Nice!

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I liked very much all the contents during the program but I would like to recommend some changes like, monitor the potential volunteer during his/ her path in the training and include more interactive resources rather than videos on Youtube.

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Phenomenal lessons and effectiveness, I feel extremely prepared to join the certified listeners community.

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I thought this training was very informative and useful. I feel more confident fulfilling this volunteer role as I now understand the expectations. I enjoyed the videos and the mental health quizzes as they allowed for interaction and this helped me understand the concepts better. The layout of the training sections made it very easy to follow.

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The Certified Listener training is unique in its model to assist individuals in our communities who cannot find help anywhere else. It is an effective tool of emotional support with a high level of discretion and confidentiality which is essential in building trust among members and within the targeted group in need of support. The program has step by step solutions for a very large volunteer human resources community. The pragmatic and engaged environment is perfected during and after chats are completed on an ongoing basis and provides an excellent source of emotional support and crisis intervention genuinely offered by a committed group of well trained individuals.

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I felt like I learned a lot of good and relevant information with this training.

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It was great experience and so many things to learn.

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Loved the training program!

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I am concerned about the amount of spelling and grammar mistakes present throughout this training program and the CLS website. It is great that your volunteers are required to complete an English proficiency test however, the public image of the organization is impacted by the contents of the website and training. Before beginning this training, I felt the need to research the legitimacy of the organization because of this. I imagine that an individual who is looking for a reliable place to share personal information and receive emotional support would be concerned about this as well. Still, I am excited to be apart of this organization and am looking forward to helping my community!

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very detailed and comprehensive training for me. It is not only helpful for my following procedure, but also very useful for my daily life. Thank you

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Great training, very comprehensive overall.

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The training session was very effective and engaging, but at some point it felt like there was a lot of information to understand at once. However, I believe after more training and practice I would get used to everything. Thank you.

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I love the training. It is a comprehension learning experiences and I learn a lot of skills to tackle with different situations which I may be able to apply later!

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Very good organization and training courses involved in this volunteer organization. I believe this will help make a great impact on others.

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The live training was somewhat repetitive but a good reminder. Letting trainees know the duration of the training would be helpful to allow us to plan accordingly. The role play was a good component, however some feedback on those chats would be appreciated.