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The training went well. The only downside was that unfortunately, I sat waiting for 40 minutes while person 1 and 2 both had an opportunity to both be volunteers then clients. I had only 6 minutes to be a volunteer and then had no chance to be a caller. I would recommend rotating the positions in order to be more effective as person 1 and 2 can go, then 2 and 3 then 1 and 3.

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This training content was relevant for the volunteer opportunity. The system was not always easy to navigate. For instance, several courses and quizzes are appearing as completed on my transcript, but not necessary marked on the syllabus on the left hand side as completed. The chatters were very pleasant when I asked a question and very responsive. Having a webex to understand the Caller System would be helpful versus just the videos. I am very excited to start my volunteer activities!

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Really Enjoyed

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Awesome! Lots of relatable information to what I've been learning in college to become an addictions and mental health worker. This certification is a perfect compliment to my diploma.

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I enjoyed completing this training. It was easy to understand training that is broken down into smaller, comprehensible lessons which suited be well. It really stimulated my thought process on some topics!

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it was educative though a little challenging to how the training works i believe

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It is so challenging taking into account other commitments for day but it is beneficial.

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It was an amazing opportunity to learn how to manage a simple but human characteristic which is to listen effectively. This training won't only help me to give support to people on this platform but also to the ones surrounding me.

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I found this training course very informative and helped me to be really prepared for being a volunteer.

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Training was enjoyable and very educational. I personally believe there should be more opportunities to be provided training when in a chat called. (watching over someone while they work their shift or being able to have one shift where you are supervised and have the ability to ask questions to a supervisor)

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The training was a great experience for me. Overall, it was an engaging one! 🙂

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I would highly recommend the CLS training, I learned a lot of new concepts on how to provide emotional support. I was able to work at my own pace through each module. The delivery was engaging with multiple formats, and easy to understand.

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My training session was a great practice of what a live chat would look like. I have agined the idea of how to tackle the program and provide emotional support to the caller.

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All necessary information is put into clear, easy-to-understand from, I like it!