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Overall, this training was informative and provided valuable resources to deepen knowledge with regards to better listening, support and information on mental health and illnesses. By completing this training, I feel that I have both improved and gained new perspective on active listening and offering emotional support!

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This helped just give me a little deeper of an understanding as to what to expect! I thought it was great.

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I find this training to have been quite humbling. Great wealth of information.

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It was such a great experience learning many things to listen actively.

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I found this training super engaging and I learnt a lot from it. It was easy to navigate and now I feel ready to answer calls and talk to people.

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The training was fascinating and it made me realize how to engage more effectively when listening to people. But it had some minor bugs that slowed me down a little but during the lessons 12 and 20

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A great training program that will surely be useful within the program, as well as outside the program.

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Very good learning experience, well-constructed video learning, easy to comprehend quizzes

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After completing this course, I feel confident that I have the skills needed to provide emotional support to those in need. I feel equipped with insights and practical skills needed to manage critical moments - before, during, and after a crisis strikes.

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I am thrilled to know about CLS and how I can make a difference in someone's life from the comfort of my home during these difficult times with COVID-19. The website and training is well put together and easy to follow. Thank you CLS for this amazing opportunity.

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Excellent training opportunity. It is very well organized. I particularly enjoyed the online training and practical simulation. Excellent step towards emotional support

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Well explained tutorials. I especially appreciated the earlier sections on listening, empathy, and mental health. Some video tutorials were outdated in terms of the talk.to platform, but obviously you can't remake tutorials every time the website changes format. Otherwise, easy to follow.

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I believe that becoming a Certified Listener is a great opportunity to help others, however, during the training the videos are not updated and I struggle to understand it. You should change it in order to be the same as how it looks now. I am ready for this new commitment!

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I enjoyed the training and topics. However, I wish that more examples of common conversations and phrases were used. There were also a couple of typos that I noticed in the videos.

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I was honestly so pleasantly surprised with the quality and effectiveness of this training. The slides, the presentation - it was all so well-thought-out and executed. Really goes to show the expertise of the creaters. This course would have been great for anyone, people in general even, just to become a better listener.

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Its a wonderful platform to share and staff is very professional.

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Excellent training program.

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