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I found your organization very interesting. I am eager to start with the organization.

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The practical training especially I found was very effective as it really gave me almost first hand experience in what this position holds. I feel like I know what to expect now to a much greater degree.

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I think some feedback on our roleplaying and watching others role play would have been helpful.

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Great. Just needs to be quicker, especially for the parts for using tawk.to.

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The voice and manner of the course instructor makes the content easy and enjoyable to listen to. I appreciate the addition of visuals and videos to sometimes aid with engagement in the material. I may have missed it but it would be helpful if trainees were told that there is a specific reference form that references need to fill out. I personally asked my references for letters at the beginning of training in order to give them time. However, only by lesson 20 did I realize there were the specific forms and had to ask my references again.

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This helped just give me a little deeper of an understanding as to what to expect! I thought it was great.

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I would prefer a more dynamic course. It was difficult for me to engage even though the subjects were very interesting.

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The trainer was on time and walked me through Tawk and how to use it to help our callers. They were polite, patient and helpful.

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This training content was relevant for the volunteer opportunity. The system was not always easy to navigate. For instance, several courses and quizzes are appearing as completed on my transcript, but not necessary marked on the syllabus on the left hand side as completed. The chatters were very pleasant when I asked a question and very responsive. Having a webex to understand the Caller System would be helpful versus just the videos. I am very excited to start my volunteer activities!

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very detailed and comprehensive training for me. It is not only helpful for my following procedure, but also very useful for my daily life. Thank you

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very transparent and engaging material.

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